Responsible Gaming at cv7

Our Commitment to You

Responsible gaming is not an afterthought at cv7 — it is built into the foundation of how we operate.

cv7 operates as a responsible online casino and sports betting platform serving players across Bangladesh, including cities like Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. We take our duty of care seriously. Every feature on our platform — from deposit limits to self-exclusion — has been designed with your long-term welfare in mind.

Our responsible gaming framework gives you direct control over how you play. You can set hard limits on deposits, cap the amount of time you spend on the platform each day, take a short cooling-off break, or permanently exclude your account if you feel that is the right decision. All of these tools are available 24/7 from your account settings, and our support team at [email protected] is always ready to assist.

cv7 strictly enforces an age restriction of 21 years and above. We conduct identity verification checks on all accounts to ensure no player under the age of 21 can access real-money games or place bets. Any account found to belong to an underage player will be suspended immediately and all funds returned or forfeited in accordance with our Terms & Conditions.

Core Responsible Gaming Principles

Six principles that guide every decision cv7 makes about player safety and fair play.

Your Self-Control Tools

All tools below are available directly inside your cv7 account settings. No delay, no waiting — changes take effect immediately.

Recognising Problem Gambling

Problem gambling can develop gradually. The sooner it is recognised, the easier it is to address. Ask yourself honestly whether any of the following apply to you.

• › You spend more money on gambling than you originally planned, and find it hard to stop once you have started a session.
• › You chase losses by depositing more money after a losing session in the hope of winning it back quickly.
• › You feel anxious, irritable, or restless when you are not able to gamble, or when you try to cut down.
• › Gambling is negatively affecting your work, studies, family relationships, or daily responsibilities.
• › You have borrowed money, used savings, or sold personal belongings to fund gambling activity.
• › You have hidden your gambling activity from family members or close friends because you are worried about their reaction.
• › You find yourself thinking about gambling constantly — planning your next session, replaying past bets, or calculating potential winnings throughout the day.

How to Self-Exclude

If you have decided that a break or permanent exclusion is the right choice, here is exactly how to do it at cv7.

1. 01
   Contact Our Support Team

   Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and specify whether you want a temporary time-out (minimum 24 hours) or a long-term/permanent self-exclusion (minimum 6 months).
2. 02
   Identity Confirmation

   Our team will verify your identity by confirming the details associated with your account. This step protects against accidental exclusions and ensures the correct account is blocked.
3. 03
   Immediate Account Block

   Once confirmed, your account is blocked within a maximum of 24 hours. You will not be able to log in, deposit, or place any bets for the duration of the exclusion period. Any pending withdrawals will still be processed to your registered bKash or Nagad account.
4. 04
   Marketing Communications Suppressed

   cv7 will immediately remove your contact details from all promotional mailing lists. You will not receive any bonus offers, tournament announcements, or marketing emails during your exclusion period.
5. 05
   Returning After a Time-Out

   After a temporary time-out expires, you can contact support to request reactivation. For long-term self-exclusions, a mandatory reflection period applies before any reactivation request will be considered. Permanent exclusions cannot be reversed.

Protecting Underage Players

cv7 takes underage access extremely seriously. No player under the age of 21 is permitted to use this platform in any capacity.

All new registrations at cv7 are subject to mandatory age verification using government-issued identity documents, including the National Identity Card (NID) or passport. Any account where age cannot be confirmed will be suspended until verification is completed. If verification fails or reveals a player to be under 21, the account is permanently closed.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed cv7, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. We also strongly recommend using parental control software — such as Net Nanny, Qustodio, or the built-in screen time controls available on Android and iOS devices — to prevent minors from accessing gambling websites on shared devices.

Get Help & Support

You are never alone. If gambling is becoming a problem, reach out — to cv7, or to a trusted support resource.

cv7 also encourages players to practice the following healthy gaming habits: set a strict monthly gambling budget in BDT before you deposit; never gamble to recover money you have already lost; take regular breaks during long sessions; avoid gambling when you are stressed, upset, or under the influence of alcohol; and always keep gambling as a small and separate part of your overall entertainment spending.