cv7 Privacy Policy

Privacy at a Glance

Six core commitments cv7 makes to every player regarding personal data

1. Who We Are

cv7 is an online casino and sports betting platform operating at https://cv7.pro, serving players across Bangladesh. References to "cv7", "we", "us", or "our" throughout this Privacy Policy refer to the cv7 platform and its operating team. References to "you", "your", or "player" refer to any individual who accesses, browses, registers on, or uses the cv7 platform in any capacity.

This Privacy Policy governs the collection, processing, storage, sharing, and deletion of personal data in connection with your use of cv7. It should be read alongside our Terms & Conditions, which together constitute the full agreement between you and cv7.

2. Data We Collect

cv7 collects personal data through several channels: information you provide directly during registration and KYC, data generated automatically by your use of the platform, and limited data received from trusted third-party payment partners such as bKash, Nagad, and Rocket.

• Device information: device type, operating system version, browser type and version, and screen resolution.
• Network information: IP address, approximate geographic location derived from IP, mobile network operator name.
• Usage data: pages visited, games played, bet amounts and outcomes, session start and end times, and navigation paths through the platform.
• Cookie and session data: session tokens, preference cookies, and analytics identifiers — see Section 7 (Cookies) for full details.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, our payment processing partners may share transaction confirmation details — including your mobile wallet number, transaction ID, and amount — with cv7 solely for the purpose of crediting your account or processing your withdrawal. cv7 does not receive your full payment credentials or PIN from these partners.

3. How We Use Your Data

cv7 processes your personal data only for the purposes listed below. We do not use personal data for any purpose that is incompatible with the reason it was originally collected.

• Account creation and management: creating and maintaining your player account, verifying your identity, and keeping your account details current.
• Payment processing: crediting deposits to your account balance, processing withdrawal requests, and maintaining an accurate transaction history in BDT.
• Fraud prevention and security: detecting and investigating suspicious login activity, unusual betting patterns, multi-accounting, and potential money laundering.
• Regulatory compliance and KYC: verifying that you meet the 21+ age requirement, confirming your identity, and complying with anti-money laundering obligations.
• Responsible gaming: monitoring your gaming behaviour to identify potential problem gambling indicators, and administering deposit limits, time-outs, and self-exclusion requests you have set.
• Customer support: responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Platform improvement: analysing aggregated, anonymised usage data to improve game performance, fix technical issues, and enhance the player experience.
• Promotional communications: sending you bonus offers, tournament announcements, and platform updates — only if you have opted in to receive marketing communications. You may opt out at any time.

4. Legal Basis for Processing

cv7 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms & Conditions — including operating your account, processing bets, and handling deposits and withdrawals.
• Legal obligation: processing required to comply with applicable anti-money laundering, identity verification, and data retention obligations.
• Legitimate interests: fraud prevention, platform security, and aggregated analytics that improve our services without overriding your fundamental privacy rights.
• Consent: sending you optional marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

cv7 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

To process deposits and withdrawals, cv7 shares the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners are contractually bound to use your data solely for payment processing.

To fulfil our KYC obligations, cv7 may engage third-party identity verification services. These services process your identity documents and verification photographs strictly for the purpose of confirming your identity and age. They are prohibited from using your data for any other purpose.

Game studios and providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and game-related data to operate their games within the cv7 platform. These providers do not receive your full personal profile, payment details, or identity documents.

cv7 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or to protect the rights, property, or safety of cv7, its players, or the public. We will notify you of such disclosure where legally permitted to do so.

Under no circumstances will cv7 share, sell, or rent your personal data to third-party marketers, data brokers, advertising networks, or any other commercial entity for marketing purposes.

6. Data Retention

cv7 retains your personal data for as long as your account remains active, and for a defined period thereafter as required by our legal obligations and legitimate operational interests.

Once a retention period expires and there is no further legal or operational basis for retention, cv7 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7. Cookies & Similar Technologies

cv7 uses cookies — small text files stored on your device — to maintain your session, remember your preferences, and measure how the platform is used. We do not use third-party advertising cookies or cross-site tracking technologies.

You may manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging into your cv7 account. Disabling preference and analytics cookies will not affect your ability to play.

8. Your Data Rights

As a cv7 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request — [Your Username]". We will acknowledge your request within 48 hours and resolve it within 30 days.

9. Data Security

cv7 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data fields including identity document scans and financial records.
• Role-based access controls ensuring that only authorised personnel with a specific operational need can access personal data, with all access logged.
• Regular security assessments and penetration testing of our platform infrastructure.
• Automatic session timeouts to protect accounts on shared or unattended devices.
• Two-factor authentication options available on your account to provide an additional layer of login security.

While cv7 takes data security seriously and applies industry best practices, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, cv7 will notify affected players and relevant authorities promptly in accordance with applicable obligations.

10. Minors & Age Restriction

cv7 is strictly an adults-only platform. Players must be at least 21 years of age to register and use the platform. cv7 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account has been registered by a person under 21, we will immediately close the account, forfeit any bonus funds, and securely delete the personal data collected.

Parents and guardians who believe a minor may have registered on cv7 should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11. Changes to This Policy

cv7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this page. For significant changes that affect how your data is used, we will notify you via your registered email address or through an in-platform notification at next login.

Continued use of cv7 following notification of a Privacy Policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your personal data is protected.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv7 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.